COVID Safety

We’re taking extra steps to continue providing safe callouts

The most recent government guidance confirms that tradespeople can continue to provide in-home services with extra precautions to keep customers safe.

Cotswold Callouts has put together a list of steps taken to ensure you’re not caught short with a computer crisis, even in these testing times.

Steps we’re taking to keep you safe

Prior to attending the first callout of the day, the engineer will undergo a forehead temperature check to ensure the body temperature is within a normal range.

All on-premises callouts will be conducted with the engineer wearing a mask and disposable gloves, for the duration of the engineer being present in your premises. Your engineer will also sanitise their hands prior to wearing gloves.

At all times, either two metre social distancing or one metre with precautions will be implemented. When we approach your front door, we’ll step back to ensure you have space to feel comfortable, and will do everything in our power to maintain this until we wave goodbye.

We’re accepting contactless card payments wherever this is feasible (including Apple Pay and Google Pay), but don’t worry – if you would rather pay with cash we are happy to accept it.

We’ll keep a record of who we’ve visited on a rolling 21 day basis, and if your engineer develops any symptoms, we’ll be in touch to advise self-isolation.

If you have to cancel a callout due to a positive Covid-19 test or development of symptoms within your household, we won’t charge any fees and we’ll be happy to postpone your callout until it is safe to conduct.

How you can help us

We want to do whatever we can to minimise the impact Covid-19 is having on our services, so we’d be grateful if you can take reasonable steps to clean computer contact points prior to your callout, such as keyboards and mice.